Saqib Saadi
CRM Specialist | Software Architect | Solutions Architect | Prouduct Manager
P
862-200-7881
E
saqib.saadi@outlook.com
A
Rocklin, CA
W
saqibsaadi.com
PROFESSIONAL OVERVIEW
Software Architect and Developer with experience in multiple CRM products including MS Dynamics 365 and Salesforce.com. Experienced in leading cross-functional teams, modernizing legacy systems, and delivering high-impact technical solutions across large organizations.
EXPERIENCE
Senior Principal Software Engineer Lead
Cubic Transportation Systems | 2012-06 – present
Senior Principal Software Engineer Lead responsible for enterprise CRM architecture, Dynamics CRM modernization, platform migration, integrations, UI modernization, and cross-functional technical leadership.
Projects
CRM Email Connector - Replacement solution for Dynamics CRM Server-Side Sync email processing after Microsoft deprecated Exchange Web Services support for Exchange Online.
• Windows Service
• Processes Exchange emails
• Creates CRM email and case records
• Windows Management Application
• Provides administration and configuration capabilities
• Microsoft Graph API integration
• Dynamics CRM SDK integration
• Windows Service development
• CRM Email-to-Case automation
Dynamics CRM v8 to v9 Upgrade - Enterprise Dynamics CRM upgrade involving compatibility remediation, modernization, migration, UI conversion, and architectural redesign.
• Led the full Dynamics CRM v8 → v9 upgrade initiative, performing end‑to‑end compatibility remediation, deprecated API replacement, and modernization of plugins, workflows, and UI components, ensuring a seamless transition to the Unified Interface.
• Executed a comprehensive legacy customization audit, identifying and refactoring high‑risk components across plugins, JavaScript, workflows, and integrations to meet v9 platform requirements.
• Modernized CRM modules by redesigning entity models, business process flows, and solution architecture to align with v9 best practices and improve long‑term maintainability.
• Designed and implemented SSIS + KingswaySoft pipelines to migrate and transform configuration data, enabling a clean and accurate upgrade path from v8 to v9 while supporting new schema requirements.
• Built robust ETL workflows to import new data sets, reconcile legacy inconsistencies, and validate data integrity across environments.
• Converted legacy Angular CRM components into modern Fluent UI React–based PCF controls, improving performance, maintainability, and user experience while aligning with Microsoft’s Unified Interface standards.
• Developed reusable PCF component patterns to accelerate future UI modernization efforts across the CRM platform.
• Re‑architected legacy WCF services into REST‑based ASP.NET Web API endpoints, improving scalability, security, and integration performance while eliminating deprecated dependencies.
• Implemented modern authentication and improved error‑handling patterns to support cross‑system integrations.
• Managed and led a cross‑functional team of developers, QA engineers, and external consultants through the full upgrade and conversion program, ensuring alignment, risk mitigation, and on‑time delivery.
• Directed sprint planning, estimation, feature breakdown, and execution oversight, ensuring all upgrade tasks met Definition of Done and passed regression/UAT cycles.
• Coordinated with business stakeholders to validate acceptance criteria, communicate progress, and ensure smooth adoption of the upgraded CRM platform.
Pivotal CRM to Dynamics CRM Conversion - Migration and modernization program converting legacy Pivotal CRM capabilities into a scalable Dynamics CRM platform.
Pivotal Extract Transform Load Service - Windows service responsible for production-critical background processing including notifications, card expiry processing, and order processing.
Senior Programmer Analyst
Ashland Inc. | 2011-08 – 2014-04
Worked on enterprise CRM integration and modernization initiatives following Ashland's acquisition of International Specialty Products. Specialized in Salesforce development, Pivotal CRM support, and cross-platform CRM integration.
Projects
Salesforce–DevEx Integration - Designed Salesforce web service integration to exchange data with the DevEx system through WebMethods.
• Designed Apex web services.
• Integrated Salesforce with DevEx.
• Supported enterprise system interoperability.
Salesforce Technical Service Request Module - Implemented Technical Service Request functionality within Salesforce Case Management.
• Apex development
• Visualforce development
• Unit testing
• Case customization
Salesforce Opportunity Module - Extended Salesforce Opportunity functionality by migrating capabilities from Pivotal CRM.
• Developed Apex classes.
• Created Visualforce pages.
• Updated triggers.
• Wrote unit tests.
• Loaded data using Data Loader.
ISP–Ashland CRM Integration - Evaluated CRM platforms following Ashland's acquisition of International Specialty Products and contributed to the integration strategy between Pivotal CRM and Salesforce.
• Evaluated Pivotal CRM implementation.
• Compared CRM capabilities with Salesforce.
• Assisted with migration planning.
• Supported the overall CRM integration strategy.
CRM Technical Lead
International Specialty Products | 2006-06 – 2011-08
Led the CRM technical team responsible for enterprise CRM development, modernization, production support, and strategic platform enhancements.
Projects
CRM Infrastructure Virtualization - Migrated CRM infrastructure from dedicated hardware to virtualized environments.
• Environment planning
• Infrastructure migration
• Validation and testing
• Production rollout
Pivotal CRM 5.7 to 5.9 Upgrade - Planned and executed enterprise upgrade of Pivotal CRM from version 5.7 to 5.9.
• Upgrade planning
• Technical review
• Compatibility validation
• Release coordination
• Production rollout
Technical Service Request Integration - Implemented integration between CRM and the DevEx system for Technical Service Request processing.
• Interface design
• Data mapping
• Integration development
• Support and maintenance
CRM Pricing Module - Designed and implemented CRM pricing functionality integrated with enterprise ERP systems.
• Requirements analysis
• Technical design
• CRM customization
• ERP integration
• Production support
Development Process Modernization - Introduced source control standards and development practices to improve quality, collaboration, and release management.
• Team mentoring
• Development standards
• Source control adoption
• Release process improvement
Customer Complaints Management - Designed and implemented customer complaint management processes and integration with the TrackWise quality management system.
• CRM customization
• System integration
• Requirements gathering
• Production support
Programmer Analyst
CDC Software | 2003-11 – 2006-05
Held multiple consulting and internal development roles delivering enterprise CRM implementations, customizations, and upgrades for Pivotal CRM customers.
Projects
Internal Pivotal CRM Enhancement - Enhanced the company's internal Pivotal CRM implementation and developed supporting applications.
• Internal CRM enhancements
• Custom application development
• Production support
Pivotal Wireless Deployment - Customized and deployed the Pivotal Wireless solution for enterprise use.
• Product customization
• Deployment
• Configuration
• Customer support
Pivotal CRM Professional Services - Delivered enterprise Pivotal CRM implementations, customizations, upgrades, and consulting services for multiple clients.
• Customer requirements gathering
• Technical design
• Data model customization
• CRM implementation
• Client upgrades
• Production support
eService and ePartner Customization - Customized and deployed the Pivotal eService and ePartner solutions.
• Product customization
• Deployment
• Customer implementation
Product Validation and Release Testing - Installed, tested, and validated pre-release versions of the Pivotal CRM platform while supporting engineering and customer support teams.
• Software validation
• Release testing
• Customer support
• Defect verification
eService Customization - CRM customization project focused on extending enterprise customer service capabilities through application configuration and custom development.
• CRM customization
• Business process configuration
• Application development
• Enterprise CRM solutions
ePartner Customization - CRM customization initiative focused on extending partner management capabilities through configuration and custom development.
• CRM customization
• Business application development
• Enterprise CRM solutions
Software Developer
TenDigits Software | 2002-05 – 2003-11
Designed and developed CRM solutions for multiple clients while creating custom Pivotal CRM products and Salesforce migration solutions.
Projects
ActiveMail - Enterprise email-related software solution developed as part of TenDigits Software product and application development activities.
• Developed application functionality
• Implemented software components
• Supported product enhancements
Cyclone Automation - Business process automation solution focused on improving operational workflows through software-based automation.
• Developed automation functionality
• Implemented business workflows
• Supported application enhancements
ProClarity CRM - CRM solution involving customer relationship management functionality, customization, and enterprise application development.
• Developed CRM functionality
• Customized business processes
• Worked with CRM data models
• Supported enterprise application delivery
NCRC Service Request - Service request management application supporting business workflows, request tracking, and operational processes.
• Developed application features
• Implemented business requirements
• Supported workflow-related functionality
Call Fusion Salesforce Migration - Salesforce migration project involving CRM functionality, platform customization, and business process implementation.
• Worked with Salesforce CRM functionality
• Supported CRM migration activities
• Assisted with platform customization
• Applied CRM development experience